Dear Doc: Verbal and Written Reporting to the Caregiver (60 min)
- State the five principles in the IBLCE Code of Ethics that guide communication with the primary caregiver
- List two types of communication methods, and rationale for each
- Create a form letter for personal use with consults
Abstract: Communication regarding a consult is an ethics standard for lactation consultants. However, many LC’s are challenged to create a concise written report, not to mention giving a verbal review of findings. This session will help LC’s and other healthcare professionals develop effective consult notes, forms, and professional letters. In addition, identification of “when to call report” is addressed; with role playing and case discussion.
Shared Responsibility Builds a Breastfeeding Community (90 min)
- List four community partners for breastfeeding advocacy
- Identify three methods for creating awareness in the community
- Identify two internal resources within an organization as a source of breastfeeding support or advocacy
Abstract: As resources grow tighter for advocates and families, it is especially important to link systems of support. Using our own group interaction, we will identify internal and external resources, depending on the point of view. For example, the hospital LC can look at prenatal programs, bedside support by nurses, and outpatient services. The doctor has office staff, LLL, and peer referrals. After potential resources are identified, further discussion centers on linking these resources for the benefit of the breastfeeding family. Emphasis is placed on organizations, specifically people, working together as one community.
Passion to Ashes: Burning Out and Burning up (60 min)
- Define burn out in the practice environment
- List at least three signs of burn out
- List at least four strategies or resources for avoiding or dealing with burnout
Abstract: Breastfeeding advocates feel strongly about their work-so much that it can take over their life. There is a difference between stress and burnout; learn how to identify overload, setting limits, scheduling down time, and especially letting go of outcomes. Practical “real life” suggestions and discussions are offered.
Listen To Me! Effective Communication for Delivery and Retention (60-90 Min)
- Define the three elements of the Receiver
- State two differences between verbal and nonverbal communication
- Identify four personal communication challenges
Abstract: Mothers get a large volume of information during pregnancy and postpartum; research shows that they only retain about 50%. From breastfeeding classes to telephone triage, effective communication is critical for the message to be heard. In addition, any type of teaching should be evaluated on an ongoing basis; this includes one to one discussion. Tips, tricks, and common problems are addressed.
Mentoring Our Future (60 min)
- Define “personal inventory” and how it relates to mentoring
- List four types of mentoring tracks
- State the process of the learner/mentor relationship
Abstract: Many professionals recognize the need for mentoring newcomers, but often have no idea where or how to get started. This session will begin with an overview of mentoring, an examination of existing programs, creation of a program, as well elements of a good mentor. The heart of the session will cover choosing individuals for mentoring (finding a good fit), identifying learning needs, individualized teaching modalities, and setting limits. There is also a review of mentoring options, from simple role shadowing to internships.
Where are the Jobs (60min)
- Define the criteria for obtaining the IBCLC certification as it relates to gaining employment
- List a minimum of four work settings for the IBCLC
- Create a professional resume for seeking employment as an IBCLC
Abstract: Many new and seasoned LC’s wonder if there is a place for them in the ever changing world of healthcare. Sometimes, finding that position is a matter of learning what is available and then selling yourself. This session is designed to help you do that, along with giving you tools and tips for professional success.